PRIVACY POLICY

DATA CONTROLLER:

 

London House Companies Ltd – contact details: paul@londonhousecompanies.co.uk

London House Projects Ltd – contact details: paul@londonhousecompanies.co.uk

London House Design Ltd – contact details: paul@londonhousecompanies.co.uk

London House Maintenance Ltd – contact details: paul@londonhousecompanies.co.uk

London House Joinery Ltd – contact details: paul@londhousecompanies.co.uk

 

London House Companies Ltd and its associated companies are building / construction, and maintenance contractors. In connection with these types of activities it may be necessary to collect certain types of personal data or information in the course of dealing with general enquiries or progressing a client’s matter.

We have a separate Data Privacy Notice covering job applicants. This can be found on the Contact page, under ‘Want to join our team?’, which you can review here.

 

WHAT INFORMATION DOES THE ORGANISATION COLLECT?

 

We may collect personal information about you including but not limited to:

• your name, address and contact details, including email address and telephone number

• your billing information, taken for deposits and payments for the duration of the project works

 

HOW DOES THE ORGANISATION COLLECT INFORMATION?

 

The organisation collects this information in a variety of ways, including, but not limited to the following:

• when you contact us via our website, by email, telephone or other media

• when you provide us with general background information and/or with specific information

• when you follow us on any social media channel

• when you leave feedback or a review

• when you sign up to marketing emails

We may also collect your personal data from third parties with whom we have an association, e.g. architects, designers, suppliers etc. who may refer you to us or send us tenders for us to potentially provide our services to you.

 

INFORMATION ABOUT USE OF OUR COOKIES

 

Our website uses cookies to distinguish you from other users of our website. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

 

Analytical/performance cookies. Analytic Cookies are used to gather statistics and allow us to recognise and count the number of visitors and how visitors navigate around the site. This helps us to improve the way our website functions.

The individual cookies we use are detailed below and more information about them can be found at https://support.google.com/analytics/answer/6004245

Name: _ga
Function: Analytical/performance cookie
This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Expiry: 24 months

 

Name: _gid
Function: Analytical/performance cookie
This cookie is installed by Google Analytics. It is used to distinguish users and stores information on how visitors use a website. It helps create analytics reports which show website performance.

Expiry: 24 hours

 

Name: _gat_gtag
Google uses this cookie to analyse visitor browsing habits, flow, source and other information.
Expiry: 1 minute

 

Except for essential cookies, all cookies will expire after 2 years.

 

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

 

 

WHERE DO WE STORE DATA?

 

Data may be stored in various places, including but not limited to, our IT systems including our database; email system and accounting system.

WHY DOES THE ORGANISATION PROCESS PERSONAL DATA?

 

Personal data may be collected for the purposes of:

• communicating with you

• providing our services to you

• entering into and fulfilling the terms of a contract or agreement with you

• complying with our legal obligations

• contacting or communicating with third party organisations/companies/bodies for the purpose of carrying out our services for you

• direct and/or indirect marketing

WHO HAS ACESS TO DATA?

 

Your information will be processed by us and/or by our staff. Relevant data may also be used and stored by architects and other professionals etc. involved on the project or contract and involved in providing and/or completing services associated with it. In all such cases we will ensure that all external parties shall be GDPR compliant and observe the duty of confidentiality.

HOW DOES THE ORGANISATION PROTECT DATA?

 

We take the security of your data seriously. We have internal policies and controls in place to help ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by people in the proper performance of their duties.

FOR HOW LONG DOES THE ORGANISATION KEEP DATA?

 

We shall retain your personal data for the length of time necessary for the purpose for which the personal data is processed. In most cases following the completion of your matter it will be necessary to retain your data for up to 7 year to comply with any contractual and/or statutory obligations including dealing with any complaints or claims that may arise.

 

 

YOUR RIGHTS

 

As a data subject, you have a number of rights, including:

• requesting a copy of your personal data which we hold on you

• requiring us to change incorrect or incomplete data

• requiring us to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing

If you would like to exercise any of your rights, or have any concerns or questions in relation to this policy, please contact Paul Stevens – paul@londonhousecompanies.co.uk

WHAT IF YOU DO NOT PROVIDE PERSONAL DATA?

 

You are under no statutory or contractual obligation to provide data to us. However, if you do not provide the information, we may not be able to process your enquiry or enter into a contract or agreement with you to provide our services.